MaSadqay – Refund, Return & Cancellation Policy

At MaSadqay, we value your satisfaction and aim to provide a smooth and trustworthy shopping experience. Please review the following policy to understand how we handle cancellations, returns, refunds, and exchanges.

 

Order Cancellation

Orders can be cancelled within 24 hours of placing them. After this period, the order will be processed, and cancellation may not be possible.

 

Damaged or Defective Items

If you receive a damaged or defective product, you are eligible for a refund or replacement.

Steps to initiate a refund:

  1. Contact our support team at orders@masadqay.com immediately after receiving the item.

  2. Include your order number and clear photos or a description of the damage.

  3. Once verified, we will process your refund or replacement within 5–7 business days.

 

Missing Items

If any product from your order is missing, please contact us within 24 hours of delivery. We’ll investigate and ensure you receive the missing item promptly.

 

Returns (Other Than Damaged Items)

If you wish to return an item for reasons other than damage (e.g., size, preference, etc.), you can do so under our 30-day return policy.

  • Returns must be in original condition (unwashed, unworn, unused).

  • Include your invoice or a note with your name, address, and order ID.

  • A restocking fee of 7.99% will be deducted from your refund to cover handling and processing costs.

  • Return shipping is the customer’s responsibility.

  • Original shipping charges, customs duties, and import taxes are non-refundable.

 

Refund Processing

Once we receive and inspect your returned item:

  • You will get an email notification confirming receipt.

  • Your refund will be processed and credited to your original payment method within a few business days.

 

Important Notes

  • Packaging Your Return: Ensure the item is securely packaged and meets return conditions.

  • Product Display: There may be slight differences between product images (mockups) and actual items. Size guides and descriptions are provided—please review them carefully before ordering.

  • We do not accept returns for items that have been used, washed, or worn unless they are damaged or defective.

 

If you have any questions or need assistance, feel free to reach out to us at orders@masadqay.com. We’re here to help!